Intercom Pricing: Is the Platform Worth It?

You can click on phone numbers directly within call the user and it works across a number of other CRM and sales tools. Enterprise Z is a well-established company with a massive user base. They operate in a highly competitive industry and understand the importance of providing exceptional customer support and personalized experiences.

Fin is powered by OpenAI technology and is adept at answering questions and addressing concerns. You can provide Custom Answers to Fin, which the AI will use when appropriate. Intercom’s team Inbox unifies your channels to bring your team together.

The top 5 features that make Zoho SalesIQ one of the best alternatives to Intercom

Embracing SMBs, Helpwise offers flexible pricing plans without compromising essential functionalities. Workflow integration is a breeze, seamlessly connecting with popular third-party applications like Slack and CRM tools. Luckily, there are plenty of Intercom alternatives out there, all with their own specialities. Searching for a tool that suits your business can be difficult with so many options to choose from, which is why we here at Chatling decided to create this list of alternatives for you. We’ll be diving into each chatbot app on this list (including our very own), examining their various features and pros and cons so you can make an informed choice for your business. With it, companies don’t have to worry about sales, marketing and customer service processes because they’ll be automated.

Some of the most popular features include a live chat platform, a drag-and-drop editor, eCommerce integration, contact management, and a CRM integration. Plus, with a Fullview integration coming up soon, you can level up the customer experience by allowing an agent to quickly review a user’s latest sessions. With so many features available, it’s no wonder that HubSpot is one of the most popular solutions for customers who need more than just a simple website.

Pricing Insights for Live Chat Software

Pricing plans start from $9 per agent per month to $69 per agent per month. The other plans are $18 per user per month and go till $95 per user per month. The pricing is deliberately misleading and designed to trick users.

Intercom’s live chat feature, called Intercom Messenger, works efficiently and is designed intuitively. Tidio doesn’t offer advanced features or a full customer support experience. The tool specialized in chat functionality and in-app messages through live chat.

As Intercom states, there is no contract required for any plans, as well, so organizations can scale up or down at will. Because of this, Intercom pricing is just as flexible as the solution. Intercom does a fairly good job of breaking their overall cost components down into distinct sections, providing a really digestible pricing structure. This list of Freshdesk alternatives will help you find a tool that’s right for you. AI assist is an editor tool that can help your team compose better responses. The feature can shorten or lengthen a reply, adjust its tone to be friendlier or more professional, check for spelling and grammar errors, and even translate the copy into another language.

Instead of simply chatting with customers, Intercom allows customers to take actions like scheduling a meeting, requesting a demo, or completing a signup or purchase. Users can also purchase complimenting apps or even design their own apps to work with the system. With Intercom, you rely on external agencies or a technical person on your team to devise the chatbot you need.

The HubSpot Customer Platform

Chatbots are easy to set up and you can preview the flow before deploying them. They accept all kinds of major credit or debit cards like Visa, MasterCard, American Express, JCB and Discover. The first problem you’ll encounter when it comes to Intercom pricing is that the plans available can be pretty difficult to understand and pick from. And if you’re running a small business, then you know that every penny counts.

• Organizations can “help [their] customers with real-time support and an integrated help center,” to combine both agent interactions with a vast database of knowledge and support.
• Even though Intercom is used everywhere and the platform constantly receives positive feedback, truth be told — Intercom pricing and plan isn’t the simplest to understand.
• With them on your Pro plan, your rate may start at $199/month if billed annually.

Zoho is a private company that promises practical help desk software, especially for small and mid-sized businesses. The tool helps you get the most out of every single user that experiences your product, and carries them directly to the “Aha! HubSpot is a game-changing CRM platform that is not only a cheaper alternative to HubSpot, but also offers some features for free. It also provides an intercom importer to switch painlessly all the user data and help center articles. Customerly tick all the boxes that Intercom customers are searching for in a replacement except for Product Tours.

Its main purpose is to resolve the more simple customer queries, creating more time for support teams to deal with more pressing issues. Since the package includes 2 seats at the minimum, you’ll have to pay $19/mo/seat on top of its core price to add any additional seat. The final bill will be at least $89/mo with no additional charges for contacts (if billed monthly).

A starting plan with basic features cannot be lucrative for small businesses if priced exorbitantly high. You can see Intercom is leaning towards enterprises with a non-existent flat fee, a non-transparent pricing model, and complex packages. Unlike Intercom, we don’t charge for contacts; hence, have your bots speak with as many people. As the best alternative to Intercom, we care deeply about the growth of our customers through conversational marketing, whether you are a 5-people or 500k-people business. Zoho integrates well with its own tools as well as other third-party extensions.

If you want free live chat that will remain free regardless of how many agents you need to add to your account, then you should consider Tawk.to. Keep in mind that you’ll need to use some of the other tools on our free and paid list to handle everything that Intercom does. Intercom offers over 200 pre-built app integrations in the Intercom App Store.

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